FAQ

How do I join?

It's easy! Simply register online or at any Original Levi’s® store, Pacific Kota Bharu or Pacific Batu Pahat in Malaysia.
*Only applicable for user with a valid Malaysian mobile number.

Is there a membership fee?

Membership is free and open to everyone.

Is there a membership card?

No, there is no digital card, but members can register with their MyKad.

Why do you need my MyKad for Registration?

Your MyKad is requested during membership application. It will be inserted into a JPN-approved card reader to access government-approved basic information – Name, NRIC number, Address and Gender only – to be stored in our membership database. By presenting your MyKad, we can quickly identify you and this helps to speed up your purchase process each time you shop at Levi’s.

What are the various membership tiers?

All members begin as a Levi’s® Original member and will be upgraded to a Levi’s® INDIGO member after you have met the minimum qualifier. Read more here: Tier Benefits

What benefits do I have as an ORIGINAL member? As an INDIGO member?

ORIGINAL member get:
  • 15% joiner discount.
  • Earn 1 rivet for every MYR1 spent.
    • e.g. Spend MYR100; Earn 100 rivets.
  • Exchange rivets for an e-voucher
    • Minimum 500 rivets needed to start redeeming e-Vouchers!
  • Priority access to sales.
  • Exclusive promotions.

  • When an ORIGINAL member spend MYR500 during the year and purchase 2 times within 6 months, they will be upgraded to INDIGO tier.
    INDIGO member get
  • Earn 1.5 rivet for every MYR1 spent.
    • e.g. Spend MYR 100; Earn 150 rivets.
  • Exchange rivets for an e-voucher
    • Minimum 500 rivets needed to start redeeming e-Vouchers!
  • 25% e-voucher during their Birthday month.
  • 15% discount every time they shop at any Original Levi's® store, Pacific Kota Bharu and Pacific Batu Pahat.
  • Priority access to sales.
  • Exclusive promotions.
  • Gain access to special events.
  • How will I know if I have reached INDIGO tier?

    You will be upgraded to an INDIGO member when you have spent MYR500 during the year and purchase
    2 times within 6 months. If you do, we will send you a confirmation email. You will also notice a change in your Levi’s® VIP Club
    login portal, and you will begin to earn 1.5 rivet for every MYR1 spent.

    How do I redeem the rewards?

    Upon successful registration and verification of e-mail, you can redeem 15% joiner discount e-voucher
    when you shop at any Original Levi’s® store, Pacific Kota Bharu and Pacific Batu Pahat. You will earn
    rivets for every purchase made, which can be exchanged to redeem MYR50 or MYR100 e-voucher. But
    do read the e-vouchers T&Cs if you need more info.

    Can I accumulate e-vouchers for one purchase?

    E-Vouchers are valid per 1 transaction only and non-cumulative. Read the full terms and conditions here.

    How do I know if my membership has been activated after successful registration?

    You will receive an email from us requesting for account verification. Upon verification, you begin to
    enjoy the benefits and rewards of a Levi’s® VIP Club member.

    I didn’t receive any verification email. What should I do?

    The e-mail address entered during registration must be correct. In the case of an error or difficulty in
    receiving verification email from us, give us a buzz via e-mail to cs.vipmalaysia@levi.com.

    Will Levi’s® store staff know I am a member?

    They will not automatically know who is a member of Levi’s® VIP Club and who is not. You will need to
    present your MyKad or registered Malaysian mobile number every time you visit any Original Levi’s®
    store.

    Can more than one person share a membership account?

    No. Levi’s® VIP Club membership, benefits and rewards are non-transferrable, not exchangeable for cash
    and cannot be shared with family members, friends or others.

    I signed up for a membership in Malaysia, can I use my rivets in other countries?

    No. Your Levi’s® rivets are only valid for the membership program in the country where you have signed up.

    What about my previous Levi’s® LOOP membership?

    As this is a new program, previous Levi’s® LOOP members will need to register for a new membership.

    What are rivets?

    Our program is inspired from Levi’s® products. Rivets are points that are earned for every MYR1 you spend at any Original Levi’s® store, Pacific Kota Bharu and Pacific Batu Pahat.

    How do I know how many rivets I have?

    Login and update your account to receive your monthly balance statement on rivets and transactions.

    Do my rivets expire?

    Rivets have validity of 12 months (365 days) from date of collection.

    What do I do when I didn't receive rivets after 24 hours?

    Give us a buzz via email to cs.vipmalaysia@levi.com.

    Can I collect rivets during Sale period?

    Rivets will only be rewarded on regular priced items purchased during the sale period. No rivets will be awarded on sales items.